How to be customer focussed – Do what you love.

Steve Jobs had interesting things to say in his adddress at Stanford-this commencement address– Just tells you a few things if you want to say customer centric.

a. Love what you do. Don’t ever do it for others.

b. Be "true" to your spirit.

c. Accept Reality – You then get to solve problems quickly

d. Don’t analyse too much. Get it done. The dot’s then connect!

Thanks to Steve Rubel weblog

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