Great customer management is about building a culture of commitment, learning, passion and an unsatiable need to collaborate. Here are some laws that all of us should practice, if we want to build a focussed customer-centric organization. These laws are from a book called Lifetime Growth.
Always make your future bigger than your past.
"Approach your past with this attitude, and you will have an insatiable desire for even better, more enjoyable experiences."
Always make your learning greater than your experience.
"Experience alone is no guarantee of lifetime growth. But continually transform you experiences into new lessons, and you will make each day of your life a source of growth."
Always make your contribution bigger than your reward.
"The one sure guarantee that rewards will continually increase is not to think too much about them. Instead, continue making an even greater contribution – by helping others eliminate their dangers, capture their opportunities, and maximize their strengths."
Always make your performance greater than your applause.
"If you become more skillful and useful, you will receive greater applause from an expanding audience. This can be intoxicating, and the temptation will be to start organizing your life around other people’s recognition and praise. You’ll keep repeating what got you the applause in the first place – rather than moving on to something new, better, and different. The applause will become more important to you than your improved performance."
Always make your gratitude greater than your success.
"Continually acknowledge others’ contributions, and you will automatically create room in your mind and in the world for much greater success."
Always make your enjoyment greater than your effort.
"Finding ways to get more and more enjoyment from your activities is one way to ensure continued growth."
Always make your cooperation greater than your status.
"Working with others and creating opportunities for increased cooperation makes greater things possible in our lives and in the world."
Always make your confidence greater than your comfort.
"Many successful people start off life as dreamers and risk-takers, but the moment they become successful, they start seeking greater security and comfort as their main goal. This attitude puts them to sleep motivationally, and they lose the confidence that made them so successful."
Always make your purpose greater than your money.
"Money as an end, become as growth stopper. Having a purpose that is greater than yourself will give you a constant impetus to strive. Purpose gives life meaning and helps us direct and focus our talents and efforts."
Always make your questions bigger than your answers.
" … all growth lies in the territory of the unknown. What we already know is in the past. What we have yet to discover is the future. Always make your questions bigger than your answers and you’ll keep drawing yourself into a bigger future with new possibilities."
thro’ Brand Autopsy