Your call is important to us – Keep waiting!

In the modern world, it’s an experience no one can escape.

As companies cut costs and shift their call centers overseas, service has become less personal — and more frustrating.

  • It takes firms longer to respond to e-mail queries than it did two years ago, according to Jupiter Research. In a recent study, the firm found that 25 percent of companies responded to e-mail questions within 24 hours, down from 27 percent two years ago.
  • More companies are taking more than three days to answer customer concerns.
  • Marketspace Advisory tested 30 companies with e-mail queries, fewer than half even answered the questions. Moreover, for those who did bother to reply, the answers were often confusing and offered no method of pursuing inquiries.

Read more

See : Best e-mail customer service providers

See: Worst e-mail customer service providers

thro’ Forbes

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