Kumar Vembu on

Building a Culture of Happiness and Zero Follow-Ups

Business, Culture, Customer

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Kumar Vembu

Kumar is the Founder and CEO of GoFrugal, one of India’s leading Point-of-Sale solutions for Retail, Restaurant and Distribution businesses.

He is also a Co-Founder of Zoho Corporation, one of the world’s leading companies in the domain of Online Productivity Tools and SaaS Applications.

He has built and scaled GoFrugal and Zoho without any external funding.

Kumar holds a Bachelor’s Degree in Engineering from Madurai Kamaraj University.

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Show Notes

Kumar on his early years (00:04:03)

On his tenure at Qualcomm and Intel (00:06:50)

Kumar on building the Culture and Training Program at Zoho (00:09:53)

Lessons Kumar learned in his first job at IIT Madras (00:11:45)

Applying the Lessons from Zoho when building GoFrugal (00:18:00)

Being a Happiness-First Company (00:19:44)

Techniques and Processes Implemented at GoFrugal to be Happiness-First (00:25:58)

Managing Client Relationships in the context of a Project (00:35:15)

Perspectives on Data and Emotions when designing the Culture (00:38:13)

Addressing the Learning-Doing Gap in Education (00:42:19)

Importance of an Ownership Mindset (00:44:28)

How Digital Transformation affects Culture (00:47:39)

On How to Discover, Nurture, and Manage Talent (00:52:36)

On why Kumar eliminated the Traditional Role of a Manager at GoFrugal (00:58:15)

Kumar’s perspectives on the Role of a CEO (01:02:55)

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Kumar Vembu

Building a Culture of Happiness and Zero Follow-Ups

Pooja Jauhari is the former Group CEO of VMLY&R India, and former CEO of The Glitch. Over her two-decade-long career, Pooja has worked with some of the biggest brands in the country and the world, and introduced powerful campaigns to society.

Pooja has worked with some brilliant people and has held important responsibilities over the past 20 years. She is the Founder of Seat At The Table, an unbiased investment and advisory initiative to invest in companies and people that are built on a purpose.

Prior to her appointment in the VMLY&R network, Pooja was the CEO of The Glitch, a high-performance creative company that has worked hard to create a workspace that is gender blind, inclusive and progressive. The Glitch was acquired by WPP, the world’s largest marketing communications company in 2017, and integrated into the VMLY&R network within WPP in 2020.